Law Offices of Isabella Mayzel


English Russian

August 06, 2009

Case Status Inquiries with the Service Centers

USCIS Update

WASHINGTON - U. S. Citizenship and Immigration Services (USCIS) has issued instructions on making inquiries with the agency's four Service Centers. Customers, community-based organizations and liaison groups should follow this guidance when inquiring about case related issues. This new process standardizes customer service and streamlines processing of customer inquiries at USCIS Service Centers. The step-by-step instructions are as follows:

Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. Before calling the NCSC please have available your receipt number, alien registration number, type of application filed and date filed. During your call we recommend that you take note of the following information:

-The name and/or id number of the NCSC representative

-The date and time of the call

-Any service request referral number, if a service referral on a pending case is taken

Step 2: If more than 30 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case.

-California Service Center: csc-ncsc-followup@dhs.gov

-Vermont Service Center: vsc.ncscfollowup@dhs.gov

-Nebraska Service Center: ncscfollowup.nsc@dhs.gov

-Texas Service Center: tsc.ncscfollowup@dhs.gov

Please note: Emails should be sent to the Service Center that has jurisdiction over your case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California Service Center.

When contacting the Service Centers by email you will need to provide the information outlined in Step 1. If the NCSC did not issue a service request after your call, please indicate the reason the NCSC representative did not issue the request.

Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. You will receive a response from this email address within ten days.


	Home
	About Us
	Our History

	Immigrant Visas
	Non-immigrant Visas
	Wills & Trust
	Corporate Law

	Expert Opinion
	Consultation Form

	FAQs
	Updates & Links
	Contact Us

Useful Links:

American Immigration Lawyers Association
This is an organization, which joins Amrican attorneys practicing immigration law.

Asylee Travel Restrictions
Traveling Outside the United States as an Asylum Applicant, an Asylee, or a Lawful Permanent Resident Who Obtained Such Status Based on Asylum Status Asylum applicants, asylees, and lawful permanent residents who obtained such status based on their asylum status are subject to special rules with regard to traveling outside the United States.

Conditional Permanent Residents and Naturalization under Section 319(b)
Conditional Permanent Residents and Naturalization under Section 319(b) of the Act Revision to Adjudicator’s Field Manual Chapter 25 (AFM Update AD09-28)

Immigration Court
This is the main website of the Immigration Court of the Executive Office for Immigration Review. You can find names of the Immigration Judges, address and telephone numbers of the courts nationwide.

Infopass
If you would like to check status of your case, which have been filed with the U.S. CIS, you can schedule an appointment with the Information Unit and obtain such status.

The Immigration Portal
Immigration law website, which contains major information on immigration law.

U.S. Citizenship and Immigration Services
This is the main website of the U.S. CIS wherein you can check status of your case, processing times, all news, fill out an application/petition, schedule an InfoPass appointment, etc.

U.S. Department of State
This is the main website of the Department of State where you can obtain pertinent information on the situation in any country in the world, country reports, how to obtain U.S. passport and where to find Passport Agencies, etc.

VISA Bulletin
If you would like to check priority dates of the approved family reunion or employment-based petitions, this is the place to do it.